Agentic AI is transforming insurance claims processing, enabling automation, scalability, and cost efficiency. This talk explores how RAG LLMs power specialized AI agents for Auto Bodily Injury, Workers’ Compensation, and General Liability claims, handling identity verification, intent classification, document processing, fraud detection, and claim negotiation with high accuracy. By leveraging NVIDIA NIM services, we have significantly reduced training costs for our proprietary Insurance LLM and optimized inference costs in production, ensuring scalable, real‑time deployment. We’ll also cover Responsible AI principles and MLOps best practices for cost-efficient, high‑performance AI solutions. Attendees will gain insights into building and scaling AI-powered claims automation with advanced engineering, responsible AI, and efficient infrastructure.
About the speaker
Somya Rai
Principal AI Architect at EXL
Ashish has 20+ years of experience in Insurance industry and leads the Insurance Life and Annuities, Property and Casualty and Finance and Accounting Digital Operations Transformation Practice at EXL
He is a Fellow, Life Management Institute (FLMI) and also a Qualified Chartered Property & Casualty, Underwriter (CPCU) and with additional qualifications from the Insurance Institutes of America. He is also an AWS Cloud Architect, a Certified Six Sigma Master Black Belt
He has extensive experience working in multiple geographies, including Asia Pacific, North America and Continental Europe.
Prior to his transformation roles, he has also worked in Decision Analytics and Financial Planning & Analysis.
Ashish has a Master of Finance & Controllership, Economics Honors from Delhi University and a Management program, from Indian School of Business.
