Building Agentic AI: RAG LLMs, Responsible AI, and Scalable LLMOps Practices
Agentic AI is transforming insurance claims processing, enabling automation, scalability, and cost efficiency. This talk explores how RAG LLMs power specialized AI agents for Auto Bodily Injury, Workers’ Compensation, and General Liability claims, handling identity verification, intent classification, document processing, fraud detection, and claim negotiation with high accuracy. By leveraging NVIDIA NIM services, we have significantly reduced training costs for our proprietary Insurance LLM and optimized inference costs in production, ensuring scalable, real‑time deployment. We’ll also cover Responsible AI principles and MLOps best practices for cost-efficient, high‑performance AI solutions. Attendees will gain insights into building and scaling AI-powered claims automation with advanced engineering, responsible AI, and efficient infrastructure.

About the speaker

Somaya Rai

Somya Rai

Principal AI Architect at EXL

Somya Rai is a seasoned AI leader and Principal AI Solution Architect with over a decade of experience driving innovation across Banking, Insurance, Risk, and Healthcare. Currently serving as the Leader for Generative AI at EXL, Somya Rai enables transformative AI solutions that fuel organizational growth and performance across Australia, the US, and the UK. With a proven track record of implementing large‑scale AI projects, Somya Rai excels in aligning cutting‑edge technologies with strategic business objectives. Known for building high‑performing teams, Somya Rai specializes in integrating AI solutions seamlessly into complex business infrastructures, delivering measurable outcomes and sustainable success. Passionate about solving intricate challenges, Somya Rai leverages expertise in Retrieval-Augmented Generation (RAG), generative AI, and agentic frameworks to design scalable, impactful solutions. As an advocate for innovation, Somya Rai thrives in fast-paced environments, fostering a culture of experimentation, iterative feedback, and excellence in AI product development. Whether transforming enterprises or empowering startups, Somya Rai is committed to unlocking the full potential of AI to shape the future of business.
Ashish Kudaisya
Ashish Kudaisya
Vice President of Digital Transformation at EXL

Ashish has 20+ years of experience in Insurance industry and leads the Insurance Life and Annuities, Property and Casualty and Finance and Accounting Digital Operations Transformation Practice at EXL

He is a Fellow, Life Management Institute (FLMI) and also a Qualified Chartered Property & Casualty, Underwriter (CPCU) and with additional qualifications from the Insurance Institutes of America. He is also an AWS Cloud Architect, a Certified Six Sigma Master Black Belt

He has extensive experience working in multiple geographies, including Asia Pacific, North America and Continental Europe.

Prior to his transformation roles, he has also worked in Decision Analytics and Financial Planning & Analysis.

Ashish has a Master of Finance & Controllership, Economics Honors from Delhi University and a Management program, from Indian School of Business.

NLP-Summit

When

Online Event | April 1-2, 2025

Contact

nlpsummit@johnsnowlabs.com

Presented by

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