The Future of Financial Customer Engagement: Leveraging LLMs for Superior Financial Service
In this session, we will explore the transformative potential of Large Language Models (LLMs) in enhancing customer journeys within the financial industry. As NLP technologies advance, LLMs are increasingly capable of understanding and responding to customer needs with greater accuracy and empathy.
We’ll delve into practical applications of LLMs in finance, from personalized customer support and financial advisory services to fraud detection and predictive analytics in marketing.
Case studies will demonstrate how LLMs can improve customer satisfaction, streamline operations, and drive business outcomes in the financial sector. Attendees will gain insights into integrating LLMs into their customer engagement strategies, ensuring a seamless and enriched customer experience in finance.
Kylie Li
Senior Data Scientist at Salesforce
With a solid background in data science and analytics, Kylie spent the last 7+ years leveraging large language models, data mining, and machine learning to drive significant impact in financial services. At JG Wentworth, she was dedicated to creating data-driven solutions that align with the company’s mission to empower financial freedom, bringing a diverse perspective to the team and enhancing their data science capabilities.
